Reviews of City Wide Vacuum
As a customer you deserve only the best in your experience at City Wide Vacuum. Knowing how we are doing helps us keep on track with our goals to provide the best service in the Salt lake City, Utah area. If you are able, leave a review below. We’d love to hear from you!
Reviews
Carlos Rendon
17:01 23 Mar 24
Top customer service, free advice, quotes and excellent recommendations. I know there might be other vacuums service... stores out there, but these guys are my favorite.read more
Ryan Brandon
22:25 25 Oct 23
Great service. Attention to detail and work quickly. Covered manufacture warranty no problem. Thanks !!!
Lisa Macdonald
23:50 12 Oct 23
Came in with a broken vacuum and he found and fixed the problem in 3 minutes! Trustworthy and honest. Great shop and... extremely helpful! ⭐️⭐️⭐️⭐️⭐️read more
Brendan
15:16 02 Oct 23
If you're in the market for a quality vacuum cleaner and a fantastic buying experience, look no further than City Wide... Vacuum. I walked into the store the other day and was immediately greeted by Jim and Kevin, two friendly and extremely knowledgeable experts who asked questions, listened, and offered honest recommendations. They helped me compare several models without ever being pushy. I learned a lot from those conversations about each model, their advantages and disadvantages, and why I might consider buying each one. They took some of them apart to point out how they worked and where they each had different features. I never felt rushed and even had the time to test several different units, driving them back and forth across some sample carpets to get a sense of those they felt. Their business is built on building relationships with their clients by acting with integrity and matching the right products, and I'm super happy with the vacuum I ended up buying!read more
Kevin Cox
20:06 23 Aug 23
After I showed some reluctance to pay $49 for a repair, the worker offered to reach out to Bissell to see if they’d... cover to repair. Bissell did cover it, I ended up paying $0, and now my vacuum works great. 5 starsread more
Niyaz K
23:18 13 Jul 23
I had a great experience at City Wide Vacuum! I had an issue with my vacuum that I couldn’t fix at all, and they got it... done for me in under 10 minutes! I definitely recommend this place.read more
Tally Harris
18:54 26 Jun 23
My vacuum had a part break, which I could tell was a simple issue but beyond my capacity to fix on my own. I decided to... take a chance to see if I could get it repaired instead of spending a ton on a new one, and had a hugely positive experience coming here! The man in the store was able to fix my vacuum in 5 minutes with no problem, he seemed to know exactly what he was doing. And it only cost $7.50!Definitely goes to show how great it is to come to local people who really know there stuff-I know Amazon or any big store chain probably would’ve just told me to buy a new one (or on the off chance they said they could repair it I bet it I would have to wait days for them to have the time or for a new part to arrive), and my vacuum would’ve ended up in a dumpster and I’d be out a ton of money.It was such a great experience i want to come back and buy a vacuum! Luckily I don’t need a new vacuum thanks to these guys, but if I decide I want a mini vacuum or any of their various vacuum accessories, I’m coming here first!read more
Daniel Tracy
22:54 14 Jan 23
Timely, efficient and very affordable to our Miele vacuum. Great service and thank you!
becky derrick
16:11 12 Jan 23
Great vacuum store! I’ve purchased a vacuum, had an old vacuum re-done, and buy all my bags here. The prices are... reasonable. Plus, they have lots of cleaning supplies. The men that help me have a lifetime of experience between them. This is my go-to vacuum store. I don’t go anywhere else!read more
Kristin Macey
23:30 09 Jan 23
I love that there is a place to repair my expensive vacuum. This is a great place to buy Miele and their bags.
Debra Lawler
13:31 24 Oct 22
I have been taking my vacuum and carpet cleaners to City Wide for over 10 years. They are through, fast, and very... reasonable. I highly recommend taking your vacuum in annually for a maintenance service, it is inexpensive and will extend the life of your machine.read more
Liz Abel
02:01 16 Aug 22
I had a wonderful experience at City Wide vacuum on my first trip there. The man I believe was likely the proprietor... was incredibly helpful and found the source of my problem immediately. His honesty and sense of humor make this a must-go place for anyone who knows nothing about the mechanics of vacuums and needs someone they can trust.read more
Tiffanie Wrigley
23:27 22 Jun 22
My kirby vaccuum was fixed so fast! They're friendly and were very helpful with all my questions. Also, a lot cheaper,... and with quality work compared to the last time I had a problems with my vaccuum and took it somewhere else! 👍read more
Austin Clark
22:28 12 May 22
Kevin, the owner. was very professional and helpful. Vacuums suck to deal with, but he made it very easy. Best place!
Jeff W
20:38 09 Apr 22
Do business with these guys; they are what American small business is all about. You’ll find them friendly, courteous,... and sure to give you good service.read more
Erin Vogeler
19:05 06 Apr 22
I love supporting local businesses and when I brought my vacuum in to be repaired he was able to repair it within... minutes and was very knowledgeable about all the vacuums.read more
Christa Lee
23:47 21 Dec 21
I made a dumb mistake with my Miele vacuum where an important part of my canister went into the bin, unnoticed. I spent... so much time with Miele's customer service line who didn't seem to know anything about how this product works or what to order for me as a replacement.I went into City Wide Vacuum and was helped immediately and they knew just what I needed. It was hard to believe how easy the whole experience was! My vacuum is now running perfectly again.I am so pleased with my experience and absolutely recommend this business for all vacuum service and repairs and parts and purchases! I hope my Miele has a long life ahead of it, but I'll be making all of my future vacuum purchases with this great local business!Thanks for being the best, City Wide Vacuums!read more
Brian Yamasaki
06:28 24 Nov 21
After spending months trying unsuccessfully to have Dyson assist me with a broken wheel on the bottom of the cleaner... head of my vacuum, I finally gave up on them and went to City Wide Vacuum. Kevin took a look at my problem and had my machine back up and running in about 5 minutes.I had friends tell me to check out the Dyson service center. And like their other levels of customer support, Facebook page, messenger, email, and phone line, I called the local Dyson Service Center. No one answered, I left a message and still haven't heard from them. Worst customer service in the industry.When my Dyson bites the dust, I will go back to City Wide Vacuum and purchase a Sebo from them because of their recommendations and because of Kevin who took the time to take care of me today.Small business, with real people, who pick up the phone when you call and meet with you in person to solve a problem. Great stuff. You will have my business for the rest of my days.read more
Stephanie Peterson
19:49 22 Nov 21
Great experience with City Wide! Didn’t make me feel stupid when I didn’t clean out the filter of my vacuum and also... didn’t charge me.Such a good selection of vacuums as well, especially for pet hair!read more
Jolana Givens
21:58 19 Jun 21
I’ve used City Wide Vacuum for 30 years. Great people and service. Thank you!!!
Felecia Bunnell
18:23 05 Apr 21
My family had been using City Wide Vacuum for well over 40 years. I brought my vacuum in on Saturday to be serviced. I... was told my vacuum would be done on Monday. I time the guy that I want sure when I could pick up my vacuum because I was working over time all week and also had a lot going on but that I would be in sometime during the week. He told me to pick it up when I could but that he would text me when it was done. He gave me a ticket with the service # on it. I couldn't get to it that week but also hasn't received a text. By the following Saturday (the day before Easter, a week later) I asked my daughter if she could pick it up because I needed it before Easter but wasn't able to get it picked up before they closed. She went in to pick it up but didn't have the ticket. He was extremely rude to her and said "whats the point of giving out the ticket if no one brings them in". He td her that hopefully he could find it and want sure it was even done. Myself and my family will no longer be using City Wide Vacuum. It's the 21st Century. Obviously he's having trouble having people bring in their tickets. That's why there's technology. Find a better way and don't be rude to your customers!read more
Kelsey Weiser
16:03 17 Feb 21
They did great and fixed my carpet cleaner for a fair price ! Happy to bring business to local shops like these and he... also advised me how to store my cleaner properly to avoid any breakage and malfunctions like before when I left water and soap in the machine for months on end. THANK YOU CITY WIDE VACCUUMread more
Joe Pollard
19:49 30 Jan 21
I had an incredible vacuum cleaner buying experience at City Wide Vacuum and would like to voice my full endorsement... for their shop to anyone who values the help of truly professional, knowledgeable, and friendly vacuum experts.After doing my own research on a vacuum cleaner upgrade for several months, it was clear to me that a local, authorized, independent dealer was the best way to guarantee access to high-quality expertise and support.I found all of that and more in City Wide Vacuum. Kevin was very patient of all my questions and had the knowledge immediately on hand to help me come to the best decision for my vacuum cleaner purchase.Like many of us, I’ve done my best to limit contact with people outside of my household during the pandemic and Kevin was very understanding of my preference for getting in and out quickly when making the purchase. Staff was fully masked up and respected social distancing.I’m VERY happy with my purchase and I am even happier that I chose City Wide Vacuum to provide my new vacuum with service and support for years to come.I know this review has sounded like a total shill, but I am just THAT happy with my experience. It couldn’t have been better, and I’m so happy to support a local small business. Check out the other reviews and see for yourself, this is the best shop in town.read more
Carrie Browder
20:24 14 Feb 20
Always helpful, always straightforward and easy, with good product at a reasonable price. I love this place. FAR better... experiences than at the "other" vacuum store (in S-house).read more